SIAM Discovery - World Leading Media, Insights & Consulting Company
Client Overview Our client is a global data and evidence-based agency providing insights and actionable recommendations to their clients,...
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Highlights.
As ever, the proof is in the pudding! Here are some examples of where we have enabled our customers to achieve their desired outcomes through tailored IT service management.
I am looking for.....
How Harrison James
can help you:
Increase the availability of your services
Ensure that change disruption is minimised
Ensure that services meet customer needs for today and the future
Improve customer and staff satisfaction
Service Quality
Common issues:
Are there too many incidents being logged?
Do your IT services meet current business needs and are you confident they will meet future business needs?
Does your staff or customers talk about how bad IT is? Maybe your customer satisfaction survey is low?
I am looking for.....
How Harrison James
can help you:
Reduce your IT operating costs
Enable a clear view of IT spend
Enable effective budgeting, forecasting and reporting
Service Cost
Common issues:
Are the operating costs of your IT too high? Or maybe, you don't have them under control?
Is IT seen as a bottomless cash pit?
Are IT costs unpredictable and difficult to forecast? Or when you do, they are inaccurate?
I am looking for.....
How Harrison James
can help you:
Optimise your teams performance
with Organisational Design,
Capability Mapping, Coaching
and Development, Talent
Acquisition and Improvement Roadmaps
Supplier Performance and Management that can help drive supplier quality, delivery and cost
Service Delivery
Common issues:
Are you getting value from your inhouse team and suppliers? Do you know what you should be getting?
Do you have capability gaps that are resulting in poor quality and performance?
Is your IT organisation losing the faith of your customers/users?
What our clients say.
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