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The guiding principles are one of the most useful and practical parts of the new ITIL v4 introduction. If you share these principles with...

Configuration Management is like teenage sex, they all say they are doing it, everyone thinks everyone else is doing it, but the fact is,...

Getting your metrics right is key to managing your processes and improving the quality/maturity of your services. Aiming to get the below...

IT Service Management is still the heartbeat of IT services, making sure that the IT services we provide to our customers are available,...