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Configuration Management is like teenage sex, they all say they are doing it, everyone thinks everyone else is doing it, but the fact is,...

Getting your metrics right is key to managing your processes and improving the quality/maturity of your services. Aiming to get the below...

IT Service Management is still the heartbeat of IT services, making sure that the IT services we provide to our customers are available,...

If you want some help in working out what business applications to invest in, you'll love this blog. Lets dive right in... Introduction...